Refund and Returns Policy

At our e-commerce platform, we understand that sometimes returns are necessary. That’s why we have a hassle-free return policy for our clay pot products. We want to ensure that you are completely satisfied with your purchase and have a positive shopping experience with us.

Eligibility for Returns

To be eligible for a return, the clay pot product must be unused and in the same condition as when it was received. It should also be in its original packaging. Please note that personalized or customized clay pots cannot be returned unless there is a manufacturing defect or damage during transit.

Return Process

If you wish to return a clay pot product, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order to initiate the return process. You can reach us through email, phone, or live chat.
2. Provide the order number and a detailed reason for the return. Please include clear photographs as evidence of any defect or damage.
3. Our customer support team will review your request and provide you with further instructions, including the return shipping address.
4. Securely pack the clay pot in its original packaging, ensuring that it is well-protected to prevent any damage during transit.
5. Ship the package back to us using a reliable courier service. We recommend obtaining a tracking number for your reference.
6. Once we receive the returned clay pot and verify its condition, we will process your refund or exchange as per your preference.

Returns and Refunds

Upon receiving the returned clay pot, we will inspect it to ensure that it meets our return policy requirements. If everything is in order, we will process your refund within 5-7 business days. The refund will be issued in the original form of payment used during the purchase.

Exchanges

If you want to exchange your clay pot for a different size, design, or color, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request, subject to availability.

Damaged or Defective Items

If you receive a clay pot that is damaged or defective, please contact our customer support team immediately. Provide us with clear photographs of the damaged or defective item, and we will arrange for a replacement or refund, depending on your preference.

Non-Returnable Items

While we strive to provide a flexible return policy, certain items are non-returnable. These include personalized or customized clay pots, as well as clay pots that have been used or damaged due to mishandling by the customer.

Contact Us

If you have any questions or concerns regarding our clay pot return policy, please feel free to contact our customer support team. We are available to assist you and ensure that your shopping experience with us is enjoyable and stress-free.

Email: arbantikaexpo@gmail.com

Phone: +91 9903660100