Cancellation Policy

At Arbantika, we understand that plans can change and sometimes you may need to cancel or modify your order. We strive to provide a transparent and fair cancellation policy to ensure a hassle-free experience for our customers.

Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order cancellations are subject to certain conditions.

If your order has not been shipped yet, we will cancel it and initiate a refund to your original payment method. However, if your order has already been shipped, we will be unable to cancel it. In such cases, you may return the product(s) in accordance with our return policy.

Return Policy

If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving the item. Our customer support team will guide you through the return process and provide you with a return label, if necessary.

When returning a product, please ensure that it is in its original condition, unused, and with all the original packaging and tags intact. Once we receive the returned item, we will inspect it and process your refund accordingly.

Please note that certain products, such as personalized or made-to-order items, may not be eligible for return or refund. This will be clearly stated on the product page.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed within a certain number of days and the amount will be credited back to your original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or credit card provider.

If your refund is rejected, we will provide you with a detailed explanation for the decision. In such cases, you may contact our customer support team for further assistance.

Change or Modification of Order

If you need to make changes or modifications to your order, such as updating the shipping address or adding/removing items, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to an order are subject to availability and may not always be possible, especially if the order has already been shipped.

Contact Us

If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarifications.

At Arbantika, we value your trust and strive to provide a seamless shopping experience. Our cancellation policy is designed to ensure fairness and transparency for both our customers and our business.

Thank you for choosing Arbantika.